Matched & Hitched ("Matched & Hitched," "we," "our," or the "Platform") is a vendor discovery & event planning platform that helps Users find, connect with & receive proposals from service providers for weddings & other events.
These Terms of Use ("Terms") apply to both Users & Vendors who access or use the Platform. By accessing or using Matched & Hitched, creating an account, purchasing a subscription or add-on, or otherwise using our services, you agree to these Terms & our Privacy Policy.
1. Key Definitions
User: An individual using the Platform to explore Vendors, plan an event, post Event Needs, receive matches, review proposals, or interact with Vendors. A User is not a Vendor.
Vendor: A business or service provider using the Platform to market & offer services, maintain a Vendor profile, access eligible Event Needs, submit proposals, or communicate with Users.
Client: A Vendor's prospective or actual customer, whether or not the Client originated through Matched & Hitched. This may include Users who engage with Vendors through proposals or direct communication.
Event Marketplace: The area of the Platform where Users may post Event Needs & eligible Vendors may discover opportunities and submit proposals.
Event Need: A request posted by a User describing services needed for an event, including information such as event type, date, location, requested services, budget, guest count, preferences, or other relevant details.
2. Account Eligibility & Information
You must be at least 18 years old to create an account or use Matched & Hitched.
Users & Vendors agree to:
- Provide accurate, current & complete account information
- Keep account & profile information reasonably up to date
- Use the Platform only for lawful purposes
- Maintain the security of their account, email & authentication methods
- Notify Matched & Hitched if they become aware of unauthorized account access or misuse
Vendors represent that they have the authority to act on behalf of the business listed on their account.
We may request additional information when reasonably necessary to verify an account, business, Vendor status, badge eligibility, or Platform activity.
3. Platform Use & Responsibilities
Vendor Listings, Profiles & Preliminary Review
Vendors are responsible for the accuracy of information displayed through their profiles, including:
- Business information
- Services
- Pricing
- Service areas
- Availability
- Portfolio content
- Promotions or specials
- Contact information
- Other information provided through the Platform
Vendors are responsible for keeping this information reasonably accurate & current.
Matched & Hitched may conduct a preliminary review of Vendors as part of onboarding, badge issuance, verification, profile review, or other Platform processes. Depending on the applicable badge, feature, or review process, this may include reviewing information provided by the Vendor, business history, profile information, Platform activity, or other criteria established by Matched & Hitched.
These reviews are intended to support marketplace quality & provide Users with additional information when evaluating Vendors. They are not comprehensive background checks, professional certifications, guarantees, or endorsements unless Matched & Hitched expressly states otherwise.
Matched & Hitched does not guarantee that information supplied by a Vendor or obtained during a preliminary review is complete, current, or accurate. A Vendor's approval for the Platform, receipt of a badge, completion of a profile review, or continued presence on Matched & Hitched does not guarantee the Vendor's quality, safety, legality, licensing, insurance, reliability, financial condition, availability, or future performance.
User Due Diligence & Responsibilities
Users remain responsible for evaluating Vendors before engaging, hiring, paying, or entering into an agreement with them.
Users should conduct any due diligence appropriate to the services being considered. This may include reviewing portfolios & reviews, communicating directly with the Vendor, reviewing contracts, confirming pricing & payment terms, checking references, and independently verifying licenses, permits, insurance, qualifications, or other credentials when relevant.
Badges, preliminary reviews, matching results, Vendor visibility, or other information provided by Matched & Hitched should be considered one source of information and are not a substitute for a User's own judgment & due diligence.
Users are responsible for decisions regarding which Vendors they contact, engage, hire, pay, or contract with.
Vendor Due Diligence & Responsibilities
Vendors are also responsible for evaluating prospective Clients & Users before entering into agreements, providing services, accepting payments, issuing refunds, incurring expenses, or otherwise relying on information provided through the Platform.
Matched & Hitched does not guarantee the identity, intentions, financial ability, legitimacy, accuracy, or conduct of any User or Client.
Vendors should use reasonable judgment & appropriate business practices when responding to Event Needs, communicating with Users, entering into contracts, accepting or requesting payments, or providing services.
4. Event Marketplace, Event Needs & Proposals
Matched & Hitched provides an Event Marketplace through which Users may post Event Needs & eligible Vendors may submit proposals.
Event Marketplace features may include:
- Event Needs posted by Users
- Vendor matching based on event details, categories, services, location & preferences
- Vendor proposals
- User responses to proposals
- Vendor discovery
- Communication between Users & Vendors
- Other marketplace tools offered by Matched & Hitched
Users are responsible for ensuring that information included in an Event Need is accurate & appropriate to share with eligible Vendors.
Vendors may submit proposals only for legitimate business purposes & only for Event Needs for which they reasonably offer relevant services.
Access to an Event Need does not guarantee that a Vendor will be selected, contacted, receive a response, or receive business from the User.
5. Communication & Interaction Rules
Matched & Hitched is designed to give Users control over Vendor communication.
Vendors may initiate contact with a User through methods permitted by the Platform, including submitting a proposal to an eligible Event Need.
Vendors may not:
- Send unsolicited or spam communications
- Use Platform information to contact Users for unrelated purposes
- Repeatedly contact a User who has declined or indicated that communication should stop
- Circumvent Platform communication controls for the purpose of unwanted solicitation
- Use information obtained through the Platform for unauthorized marketing
Users may choose to engage with Vendors by responding to proposals or initiating communication through available Platform features.
Certain identifying User information may be withheld from Vendors until the User chooses to engage or otherwise share that information. Event details necessary for matching & proposals may still be visible to eligible Vendors.
6. Community Conduct & Acceptable Use
Users & Vendors must interact respectfully & use Matched & Hitched for its intended purposes.
You may not use the Platform to:
- Engage in fraud, deception, impersonation, or misleading conduct
- Harass, threaten, intimidate, or abuse another person
- Use hateful, discriminatory, obscene, or seriously inappropriate language or content
- Post fake or intentionally misleading Event Needs, profiles, proposals, reviews, or other content
- Spam Users or Vendors
- Manipulate reviews, ratings, badges, matching systems, Platform metrics, or other Platform features
- Scrape, harvest, copy, or improperly collect Platform data
- Attempt to gain unauthorized access to accounts, systems, or Platform functionality
- Upload malicious software or interfere with Platform security or operation
- Use the Platform for unlawful activity
- Misuse Platform features in a manner that harms other Users, Vendors, Matched & Hitched, or the integrity of the marketplace
- Violate these Terms or other applicable Platform policies
Matched & Hitched may consider reports, reviews, complaints, Platform activity & other relevant information when evaluating potential trust, safety, quality, conduct, or misuse concerns.
A negative review or isolated complaint does not automatically result in suspension or removal. However, repeated or serious complaints, credible safety concerns, abusive conduct, fraudulent activity, misuse of the Platform, or other patterns that reasonably raise trust or marketplace-integrity concerns may result in action under these Terms.
7. Platform Role
Matched & Hitched provides technology & marketplace tools that facilitate Vendor discovery, matching, proposals & communication.
Matched & Hitched:
- Is not a wedding or event service provider
- Is not an agent, employer, employee, partner, joint venturer, or representative of any User or Vendor
- Is not a party to contracts or agreements entered into between Users, Vendors, or Clients
- Does not control the manner in which Vendors perform their services
- Does not guarantee that a User or Vendor will enter into any transaction or agreement
Any contract for Vendor services is solely between the Vendor & the applicable Client.
8. Vendor Subscriptions, Billing & Add-Ons
Certain Vendor features require a paid subscription.
Vendor subscriptions are billed at the price & billing frequency disclosed at the time of purchase.
We may offer monthly, annual, or other billing options. Unless otherwise stated at checkout, the features included in a Vendor subscription are based on the applicable subscription offering rather than the billing frequency selected.
We may also offer optional paid add-ons, promotional features, or other Platform services. Pricing, duration & applicable terms for an add-on will be disclosed at the time of purchase.
Automatic Renewal
Unless otherwise stated at checkout, paid Vendor subscriptions automatically renew at the applicable billing interval until canceled.
By purchasing a recurring subscription, the Vendor authorizes Matched & Hitched and its payment processor to charge the applicable subscription fee to the payment method on file at each renewal.
Cancellation
Vendors may cancel a subscription through available account or dashboard functionality or through another cancellation method provided by Matched & Hitched.
Cancellation prevents the subscription from renewing after the current paid billing period.
For prepaid annual subscriptions, cancellation generally takes effect at the end of the current annual billing period and does not result in a prorated refund for unused time unless otherwise stated or required by law.
For monthly subscriptions, cancellation generally takes effect at the end of the current monthly billing period.
Refunds
Subscription fees & add-on purchases are generally non-refundable once charged unless:
- A refund is expressly provided under the applicable offer
- Matched & Hitched determines that a refund is appropriate
- Applicable law requires otherwise
Pricing Changes
Matched & Hitched may change subscription or add-on pricing from time to time.
If the price of a recurring subscription changes, we will provide notice as required by applicable law before the new price applies to a future renewal.
Payments for Platform subscriptions & add-ons may be processed by third-party payment providers such as Stripe. Matched & Hitched does not store full payment card information.
9. Vendor-Client Payments & Financial Responsibility
Matched & Hitched does not process, facilitate, hold, or manage payments between Vendors & Clients for Vendor services unless expressly stated otherwise for a particular Platform feature.
Any service payments, deposits, retainers, refunds, cancellations, payment schedules, or other financial arrangements between a Vendor & Client are made directly between those parties.
Matched & Hitched is not responsible for:
- Vendor or Client payment disputes
- Deposits or retainers
- Refunds
- Chargebacks
- Cancellations
- Unpaid balances
- Contract disputes
- Financial losses arising from Vendor services
Vendors & Clients are responsible for establishing their own contracts, payment terms & cancellation policies.
10. Matching, Visibility, Badges & Vendor Review
Matched & Hitched may use event details, Vendor information, categories, services, location, preferences & other relevant Platform information to determine matching or visibility.
Matched & Hitched does not guarantee any specific search placement, ranking, number of matches, number of Event Needs, proposal opportunities, responses, leads, bookings, or business results.
Paid subscriptions do not guarantee that a Vendor will rank above another Vendor solely because of payment.
Where paid promotional or visibility features are offered, they may increase or alter exposure as described when purchased but do not guarantee inquiries, responses, bookings, or other outcomes.
Badges & Preliminary Vendor Review
Certain Vendor badges or status indicators may be issued following a preliminary review by Matched & Hitched.
The criteria & scope of review may vary depending on the badge or designation and may change as the Platform evolves.
A badge may indicate that a Vendor met certain Matched & Hitched criteria at the time of review. It does not constitute:
- A comprehensive background check
- A guarantee of identity or business legitimacy
- A guarantee of licensing, insurance, or regulatory compliance
- A certification of professional qualifications
- A guarantee of service quality or safety
- A guarantee of pricing, availability, reliability, or performance
- A guarantee of future conduct
- An assumption of responsibility by Matched & Hitched for the Vendor's actions or services
Badges & status indicators may be reviewed, updated, suspended, or removed if applicable criteria are no longer met or if Matched & Hitched receives information that reasonably raises trust, safety, accuracy, or marketplace-integrity concerns.
Users remain responsible for independently evaluating Vendors regardless of badge, verification, matching, or visibility status.
Similarly, the availability of a User, Client, Event Need, or other opportunity through the Platform does not mean that Matched & Hitched has verified or guaranteed that person's identity, intentions, ability to pay, legitimacy, or conduct.
Vendors remain responsible for evaluating Users, Clients & opportunities before entering into agreements or providing services.
11. Vendor Profile Reviews & Account Maintenance
Matched & Hitched may periodically require Vendors to review & confirm their business status, profile information, services, availability, or other account details.
Vendors are responsible for keeping their profiles reasonably accurate & current and for completing requested profile or account reviews within the timeframe communicated by Matched & Hitched.
A review may require a Vendor to:
- Confirm that the business remains active
- Review & update profile information
- Confirm services, service areas, pricing, availability, or other relevant information
- Provide requested verification or account information
- Confirm continued participation on the Platform
Failure to complete a required review may result in:
- Reduced or paused Platform visibility
- Removal from search or matching
- Temporary restrictions on proposals or other features
- The Vendor profile being marked inactive or dormant
- Other reasonable account limitations until the review is completed
Vendor badges, verification indicators & other status designations may also be periodically reviewed and may be updated, paused, or removed if applicable criteria are no longer met.
Matched & Hitched may implement, modify, automate, or otherwise change the process used to conduct Vendor profile reviews.
12. Reviews, Feedback & Platform Content
Where the Platform allows Users or Vendors to submit reviews, ratings, feedback, comments, or similar content, that content must reflect genuine experiences and must not be fraudulent, misleading, defamatory, abusive, or manipulated.
Matched & Hitched may remove or restrict content that violates these Terms or applicable Platform policies.
We do not guarantee that every review, rating, complaint, or piece of feedback will be independently verified.
Feedback submitted directly to Matched & Hitched regarding Platform features, functionality, or improvements may be used by us to improve or develop the Platform without compensation or obligation to the person providing the feedback.
13. Vendor Content & Promotional Use
Vendors retain ownership of content they submit to Matched & Hitched.
By uploading, publishing, or otherwise providing Vendor content through the Platform, the Vendor grants Matched & Hitched a non-exclusive, royalty-free, worldwide license to host, display, reproduce, resize, format, adapt & use that content as reasonably necessary to:
- Operate the Platform
- Display the Vendor's profile & services
- Facilitate Vendor discovery & matching
- Promote the Vendor's presence on Matched & Hitched
- Market or promote Matched & Hitched, including through our website, social media, email, editorial content & other promotional channels
This license does not transfer ownership of Vendor content to Matched & Hitched.
Vendors represent that they own or have sufficient rights & permissions to provide any content they upload, including photos, videos, logos, portfolio materials & other intellectual property.
Participation in Platform promotions, editorial features, Vendor spotlights, social media features, or similar promotional activities does not create a partnership, endorsement arrangement, or right to compensation unless separately agreed in writing.
14. Content & Intellectual Property
Users & Vendors may not upload, publish, or share content that:
- Violates applicable law
- Infringes copyrights, trademarks, privacy rights, publicity rights, or other rights
- Contains malicious software
- Is fraudulent or intentionally misleading
- Violates these Terms or other Platform policies
By submitting content, you represent that you have the legal right to use & share that content.
Matched & Hitched may remove, restrict, or disable access to content that we reasonably believe violates these Terms or applicable law.
The Matched & Hitched Platform, including its branding, design, software, graphics, logos, text, features & other proprietary materials created by or for Matched & Hitched, is owned by Matched & Hitched or its licensors and is protected by applicable intellectual property laws.
Nothing in these Terms grants Users or Vendors ownership rights in Matched & Hitched intellectual property.
15. Account Suspension, Termination & Deletion
Users may request deletion of their accounts using available Platform functionality or by contacting Matched & Hitched.
Vendors may cancel paid subscriptions as described in these Terms. Cancellation of a subscription does not necessarily result in immediate deletion of the Vendor account or associated records.
Vendors may request permanent account deletion through available Platform functionality or by contacting Matched & Hitched.
Matched & Hitched may restrict, suspend, deactivate, or terminate an account when we reasonably determine that action is appropriate because of:
- Fraud or suspected fraud
- Platform abuse or misuse
- Serious or repeated complaints
- Harassment, abusive conduct, or discriminatory conduct
- Spam or unauthorized solicitation
- Misleading account, profile, Event Need, proposal, or business information
- Manipulation of Platform features, reviews, badges, or systems
- Safety or trust concerns
- Failure to complete required account verification or review
- Violation of these Terms or other Platform policies
- Illegal activity
- Conduct that materially harms Users, Vendors, Matched & Hitched, or the integrity of the Platform
Depending on the circumstances, we may provide warnings or an opportunity to correct an issue before taking action. However, we are not required to provide advance notice when immediate action is reasonably necessary for safety, security, fraud prevention, legal compliance, or protection of the Platform or its members.
16. No Guarantee of Results or Platform Participants
Matched & Hitched does not guarantee that:
- Users will receive Vendor matches, proposals, responses, or satisfactory Vendor services
- Vendors will receive Event Needs, matches, leads, responses, bookings, revenue, or any particular level of exposure
- Any User, Vendor, Client, Event Need, proposal, profile, review, or other Platform content is legitimate, accurate, complete, or free from fraud or misrepresentation
- A User or Client will enter into an agreement, make payment, fulfill an agreement, or otherwise perform as expected
- A Vendor will enter into an agreement, perform services, issue a refund, fulfill an agreement, or otherwise perform as expected
- Any User-Vendor interaction will result in an agreement or successful outcome
- A badge, preliminary review, profile review, or other Platform status will identify every potential issue or prevent misconduct
- The Platform will operate without interruption or error
Matched & Hitched's matching, preliminary Vendor review, badge, profile review & marketplace processes are intended to support discovery & marketplace quality. They do not eliminate the risks associated with interacting or conducting business with independent third parties.
Users & Vendors are responsible for exercising reasonable judgment, conducting appropriate due diligence & deciding whether to communicate, transact, contract, make payments, incur expenses, or otherwise engage with another Platform participant.
17. Disclaimer of Warranties
To the fullest extent permitted by law, Matched & Hitched provides the Platform on an "as is" & "as available" basis.
We do not make warranties regarding the accuracy, reliability, availability, suitability, quality, safety, or performance of the Platform, Vendors, Users, Event Needs, proposals, or services obtained through interactions facilitated by the Platform.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
18. Limitation of Liability
Matched & Hitched is a marketplace & technology platform and is not a party to agreements or transactions between Users, Vendors & Clients.
To the fullest extent permitted by applicable law, Matched & Hitched is not responsible or liable for losses, damages, claims, expenses, injuries, or other consequences arising from or relating to:
- The acts, omissions, representations, misrepresentations, conduct, or misconduct of any User, Vendor, Client, or third party
- Fraud, attempted fraud, scams, impersonation, false information, fake Event Needs, deceptive proposals, or other misconduct by a User, Vendor, Client, or third party
- A User or Client's failure or refusal to pay a Vendor
- A Vendor's failure or refusal to provide services, issue refunds, return deposits, or fulfill contractual obligations
- Deposits, retainers, payments, refunds, chargebacks, cancellations, or other financial disputes between Vendors & Clients
- Expenses incurred by a Vendor in anticipation of providing services to a User or Client
- Property damage, theft, personal injury, or other harm arising from interactions between Platform participants
- The quality, safety, legality, licensing, insurance, availability, or completion of Vendor services
- Contracts, representations, promises, or agreements made between Users, Vendors & Clients
- Reliance on information contained in a User profile, Vendor profile, Event Need, proposal, review, message, or other user-generated content
- Communications, cancellations, disputes, or failed interactions between Platform participants
- Content submitted by Users, Vendors, Clients, or third parties
- Temporary Platform downtime, interruptions, technical errors, data loss, or loss of access
Matched & Hitched's preliminary review of a Vendor, issuance of a badge, profile review, matching of a User & Vendor, or continued availability of an account on the Platform does not make Matched & Hitched responsible for that person's or business's subsequent actions, omissions, representations, services, payments, or conduct.
Users acknowledge that they are responsible for conducting appropriate due diligence before hiring or paying Vendors.
Vendors acknowledge that they are responsible for conducting appropriate due diligence before entering into agreements with Users or Clients, incurring expenses, accepting payment arrangements, or providing services.
To the fullest extent permitted by applicable law, Matched & Hitched will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to use of the Platform or interactions facilitated through the Platform.
Some jurisdictions do not allow certain exclusions or limitations of liability, so portions of this section may not apply to you.
19. Indemnification
To the extent permitted by law, Users & Vendors agree to indemnify, defend & hold harmless Matched & Hitched and its owners, officers, employees, contractors & agents from claims, liabilities, damages, losses, costs & reasonable legal expenses arising from or relating to:
- Their violation of these Terms
- Their unlawful or improper use of the Platform
- Content they submit
- Their violation of another person's rights
- For Vendors, the provision or failure to provide Vendor services
- For Vendors, disputes arising from their contracts or transactions with Clients
This obligation does not apply to the extent a claim results from Matched & Hitched's own unlawful conduct where liability cannot legally be excluded.
20. DMCA & Copyright Complaints
If you believe content available through Matched & Hitched infringes your copyright, please contact:
info@matchedandhitched.com
Your notice should include:
- Your name & contact information
- Identification of the copyrighted work
- Identification & location of the allegedly infringing material
- A statement that you have a good-faith belief that the disputed use is not authorized
- A statement that the information in your notice is accurate & that you are authorized to act on behalf of the copyright owner
- Your physical or electronic signature
We may remove or restrict access to allegedly infringing content when appropriate.
21. Third-Party Services & Links
The Platform may contain links to or integrate with third-party websites, services, tools, payment processors, or other resources.
Matched & Hitched does not control & is not responsible for third-party services, content, products, privacy practices, availability, or performance.
Interactions, transactions, or agreements with third parties are governed by the applicable third party's own terms & policies.
22. Privacy
Our collection, use & disclosure of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.
By using the Platform, you acknowledge that you have reviewed the Privacy Policy.
23. Dispute Resolution
If a dispute arises between a User or Vendor & Matched & Hitched, the parties agree to first attempt to resolve the dispute informally & in good faith.
Before initiating arbitration, the party raising the dispute must provide written notice describing the issue & requested resolution. The parties will have 30 days from receipt of the notice to attempt an informal resolution.
If the dispute cannot be resolved informally, it will be resolved through binding arbitration in Loudoun County, Virginia, except where applicable law permits a claim to be brought in small claims court or prohibits mandatory arbitration.
Each party will be responsible for its own legal fees & costs unless applicable law or the applicable arbitration rules require otherwise.
Nothing in this section prevents either party from seeking temporary or emergency injunctive relief where appropriate to protect intellectual property, account security, Platform security, or other rights for which immediate relief may be necessary.
24. Governing Law
These Terms & any dispute arising from or relating to Matched & Hitched will be governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable law requires otherwise.
25. Electronic Communications
By creating an account or using the Platform, you agree that we may provide notices & other communications electronically, including through email, the Platform, or other electronic methods permitted by law.
Where separate consent is legally required for marketing emails, SMS messages, or other communications, those communications will be subject to the applicable consent requirements.
26. Changes to the Platform & These Terms
Matched & Hitched may modify, add, remove, suspend, or discontinue Platform features from time to time.
We may also update these Terms to reflect changes to the Platform, our business practices, or applicable legal requirements.
When we make material changes, we may provide notice through the Platform, by email, or through other appropriate means.
The "Last Updated" date at the top of these Terms reflects the most recent revision.
Your continued use of the Platform after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
27. Severability & Entire Agreement
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
These Terms, together with the Privacy Policy and any additional terms presented for specific Platform features, subscriptions, add-ons, or promotions, constitute the agreement between you & Matched & Hitched regarding use of the Platform.
28. Contact Us
Questions about these Terms may be sent to:
Matched & Hitched
Email: info@matchedandhitched.com
